Refund policy
OVERVIEW
At The Elena, we are committed to providing a reliable, transparent and satisfactory shopping experience.
The Elena is an online retail store owned and operated by AMC GROWTH LLC, a limited liability company registered in the State of Wyoming, United States of America.
We understand that sometimes a purchase may not meet your expectations. For this reason, we have established a clear returns and refunds policy designed to assist customers with returns, exchanges, damaged products, missing deliveries and other order-related concerns.
Customer Support Email: support@theelena.co
Customer Support Phone: +1 307 393 3983
SECTION 1 – 60-DAY RETURNS POLICY
The Elena offers a voluntary 60-day returns policy.
Customers may request a return within 60 calendar days of the original purchase date, subject to the following conditions:
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The item must be unused and in the same condition in which it was received.
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The item must be returned in its original packaging or suitable protective packaging.
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The product must not have been intentionally damaged, altered or improperly used.
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Proof of purchase must be provided.
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The return request must be submitted within 60 calendar days of purchase.
To request a return, customers should contact support@theelena.co.
Returns requested after 60 days may be declined under our voluntary returns policy, except where applicable law provides additional rights.
Nothing in this policy limits non-waivable consumer protection rights.
SECTION 2 – RETURN ADDRESS AND INSTRUCTIONS
To initiate a return, please contact our customer support team.
Email: support@theelena.co
Phone: +1 307 393 3983
Please provide your order number, full name, product details and reason for the return.
Returns Address:
The Elena – AMC GROWTH LLC
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States
Customers should contact our support team before shipping returned merchandise to receive the appropriate return instructions.
We recommend using a tracked shipping service and retaining proof of postage.
Returned items must be securely packaged to prevent damage during transportation.
SECTION 3 – RETURN SHIPPING COSTS
Return shipping costs depend on the reason for the return.
Change-of-Mind Returns
For voluntary returns where the customer no longer wishes to keep the product, the customer is responsible for the direct cost of return shipping, unless otherwise required by applicable law.
Shipping costs may vary depending on the customer's location, courier, parcel weight and dimensions.
Damaged, Defective or Incorrect Products
If a product arrives damaged, defective, materially misdescribed or incorrect, The Elena will provide an appropriate resolution and cover reasonable return shipping costs where required by applicable law.
Our customer support team may provide a prepaid shipping label or arrange an alternative return method.
Customers should contact us before returning damaged or defective merchandise.
SECTION 4 – DAMAGED OR DEFECTIVE PRODUCTS
If you receive an item that is damaged, defective or materially different from its description, please contact support@theelena.co as soon as reasonably possible.
Please include your order number, a description of the issue and clear photographs where available.
Our team will review the information and determine an appropriate resolution.
Depending on the circumstances, this may include:
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A replacement product.
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A repair, where appropriate.
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A partial refund, where agreed or legally appropriate.
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A full refund.
Nothing in this section limits applicable consumer warranties or statutory rights.
SECTION 5 – REFUND PROCESS
Once your returned product has been received and inspected, we will notify you by email.
If your refund is approved, the applicable amount will be refunded to your original payment method unless an alternative arrangement is agreed and legally permitted.
We aim to process approved refunds within 2–3 business days.
The time required for funds to appear in your account may vary depending on your financial institution, card issuer or payment provider.
Any applicable statutory refund deadlines will be respected.
If you have not received your approved refund within the expected timeframe, please contact support@theelena.co.
SECTION 6 – EXCHANGES
If you wish to exchange a product for the same item, please contact us at support@theelena.co.
Exchanges are subject to product availability and applicable return conditions.
Once the returned product has been received and inspected, our customer support team will provide further instructions.
If the requested replacement is unavailable, we will discuss an appropriate alternative, including a refund where applicable.
SECTION 7 – ORDER CANCELLATIONS
Customers wishing to cancel an order should contact us as soon as possible.
Email: support@theelena.co
Phone: +1 307 393 3983
Cancellation requests are reviewed according to the order's processing and shipping status.
Orders that have not yet been dispatched may be eligible for cancellation.
If an order has already been dispatched, the customer may need to follow our returns procedure, subject to applicable legal rights.
If a cancellation is accepted, any applicable refund will be issued through the original payment method.
SECTION 8 – SHIPPING DELAYS AND UNFULFILLED ORDERS
We aim to process and dispatch orders within the shipping timeframes communicated on our website or during checkout.
Delivery times may vary depending on the destination, shipping provider, fulfilment arrangements and other circumstances.
For orders subject to the United States Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we will comply with the applicable shipment deadlines and requirements.
If no shipment timeframe has been communicated, the applicable default deadline is generally 30 days after receipt of a properly completed order.
If an order cannot be shipped within the promised or legally applicable timeframe, we will provide the customer with the notices, revised shipping options, cancellation opportunity and refund required by law.
SECTION 9 – INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate delivery information during checkout.
Incorrect or incomplete addresses may cause delivery delays, unsuccessful delivery attempts or packages being returned to the sender.
If you discover an error in your shipping information, please contact support@theelena.co as soon as possible.
We will make reasonable efforts to assist with corrections, although changes may not always be possible once an order has been dispatched.
Nothing in this section excludes our obligations under applicable consumer protection laws.
SECTION 10 – MISSING OR UNDELIVERED PACKAGES
Orders are shipped through delivery providers offering tracking information where available.
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
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Checking your property and designated safe delivery locations.
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Asking household members or neighbours whether they accepted the package.
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Reviewing any courier delivery notifications.
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Contacting the local delivery office for further information.
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Contacting The Elena at support@theelena.co.
We will assist in investigating the delivery issue with the appropriate shipping provider.
A courier's delivery confirmation does not automatically eliminate any applicable legal responsibilities concerning delivery of purchased goods.
SECTION 11 – LOST IN TRANSIT
The Elena works with established domestic and international shipping providers, including Royal Mail where applicable.
Occasional shipping delays or lost packages may occur.
If an order is confirmed as Lost in Transit, we will arrange a replacement shipment at no additional cost or provide an appropriate refund in accordance with applicable law.
Customers will not be charged additional shipping fees for replacement orders resulting from confirmed courier losses.
For assistance, contact support@theelena.co.
SECTION 12 – NON-RETURNABLE ITEMS AND EXCEPTIONS
Certain products may be excluded from voluntary returns where permitted by applicable law.
Any applicable exclusions will be disclosed in the product description or before purchase where required.
Products that have been intentionally damaged, materially altered or improperly used may not qualify for voluntary change-of-mind returns.
These restrictions do not eliminate applicable legal rights concerning defective, misdescribed or non-conforming products.
SECTION 13 – PAYMENT DISPUTES AND CHARGEBACKS
If you experience an issue with an order, payment, delivery or refund, we encourage you to contact our customer support team so we can investigate the matter.
Email: support@theelena.co
Phone: +1 307 393 3983
Customers retain their rights to initiate legitimate payment disputes or chargebacks through their financial institutions or payment providers.
Nothing in this policy restricts any legally available payment dispute rights.
The Elena may provide relevant transaction records, order confirmations, shipping information and customer communications when responding to payment disputes.
We aim to resolve customer concerns fairly and transparently.
SECTION 14 – INTERNATIONAL ORDERS AND CONSUMER RIGHTS
The Elena is owned and operated by AMC GROWTH LLC, a company registered in the State of Wyoming, United States.
Our voluntary returns policy is administered in accordance with applicable laws.
International customers may have additional mandatory consumer rights depending on their country or region.
Nothing in this policy excludes or limits legal rights that cannot lawfully be waived.
Where applicable law provides greater protection than our voluntary returns policy, those requirements will take precedence.
SECTION 15 – BUSINESS INFORMATION
Store Name: The Elena
Legal Business Name: AMC GROWTH LLC
Business Structure: Limited Liability Company (LLC)
State of Registration: Wyoming, United States
Wyoming Filing ID: 2026-002117288
Registered Agent Address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Business Mailing and Returns Address:
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States
Customer Support Email: support@theelena.co
Customer Support Phone: +1 307 393 3983
The Wyoming registered agent address is used for corporate registration and legal correspondence purposes.
Product returns should be directed to the designated returns address in Doral, Florida, following the return instructions provided by our customer support team.
SECTION 16 – GOVERNING LAW
This voluntary Returns & Refunds Policy is administered by AMC GROWTH LLC, operating as The Elena, and shall be interpreted in accordance with the laws of the State of Wyoming, United States of America, except where otherwise required by applicable law.
Nothing in this policy limits any non-waivable rights or remedies provided by applicable federal, state or international consumer protection laws.
SECTION 17 – CONTACT INFORMATION
For questions regarding returns, refunds, exchanges, shipping concerns, cancellations or payment issues, please contact:
The Elena
Operated by AMC GROWTH LLC
Email: support@theelena.co
Phone: +1 307 393 3983
Mailing and Returns Address:
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States
Our customer support team is available to assist with order-related enquiries and customer service requests.
Last Updated: November 3, 2026