Shipping policy
Last Updated: November 3, 2026
OVERVIEW
Welcome to The Elena.
At The Elena, we are committed to providing a reliable, transparent, and convenient shopping experience. We understand the importance of receiving your order on time, which is why we work to ensure that every purchase is processed, shipped, and delivered as efficiently as possible.
The Elena is owned and operated by AMC GROWTH LLC, a limited liability company registered in the State of Wyoming, United States of America.
This Shipping Policy explains our delivery timeframes, shipping charges, order processing procedures, tracking information, and how we handle shipping delays or delivery concerns.
For assistance, our customer support team is available through:
Email: support@theelena.co
Phone: +1 307 393 3983
SECTION 1 – SHIPPING DESTINATIONS
The Elena offers shipping to eligible addresses throughout the United States.
Shipping availability is determined by the customer's delivery address and the shipping services available at checkout.
Certain destinations, including Alaska, Hawaii, United States territories, military addresses, and remote locations, may have different delivery options or restrictions depending on carrier availability.
Any applicable differences in delivery estimates or shipping charges will be communicated before the customer completes their purchase.
We reserve the right to restrict shipping to destinations that cannot be served reliably or where legal or carrier restrictions apply.
SECTION 2 – ESTIMATED DELIVERY TIME
Our standard estimated delivery timeframe for eligible orders within the United States is:
5–9 Business Days
This estimate includes standard order processing and transportation to the customer's delivery address.
Business days are Monday through Friday, excluding United States federal holidays.
For orders placed on weekends or public holidays, the delivery timeframe begins on the next business day after the order is accepted.
We aim to deliver orders within the estimated timeframe communicated at checkout.
Delivery estimates are based on our normal fulfilment expectations and are not guaranteed unless expressly identified as guaranteed.
Any different delivery timeframe applicable to a particular product or destination will be disclosed before purchase.
We do not intentionally advertise delivery timeframes that we cannot reasonably expect to fulfil.
SECTION 3 – ORDER PROCESSING AND FULFILMENT
After an order is successfully placed and payment is authorised, it enters our order processing system.
During processing, we may perform the following activities:
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Payment verification and fraud prevention checks.
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Confirmation of product availability.
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Preparation and packaging of merchandise.
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Creation of shipping documentation.
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Transfer of the package to the appropriate delivery provider.
Standard processing is included within our estimated 5–9 business day delivery timeframe.
Customers will not be charged undisclosed processing or handling fees.
Orders requiring additional verification may be subject to delays. Where a material delay affects the communicated shipment or delivery timeframe, we will notify the customer and provide applicable cancellation and refund options.
If a product requires an extended processing period, the relevant timeframe will be disclosed before purchase.
SECTION 4 – SHIPPING METHODS AND CARRIERS
We work with third-party shipping and fulfilment providers to deliver customer orders.
The delivery provider may vary depending on the shipping destination, parcel characteristics, fulfilment location, and service availability.
We may use domestic or international logistics partners where appropriate.
Some orders may be processed or dispatched through third-party fulfilment facilities, including facilities located outside the United States where applicable.
Where products are shipped internationally, relevant information concerning shipping origin, delivery expectations, and potential customs charges will be disclosed as required by applicable law.
The shipping method selected for each order will be based on the services available for the customer's delivery address.
SECTION 5 – SHIPPING COSTS
Shipping charges are calculated or displayed during checkout.
The applicable shipping cost may depend on:
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Delivery destination.
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Shipping method.
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Parcel weight and dimensions.
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Product characteristics.
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Available promotional shipping offers.
Customers will be able to review the applicable shipping charges before completing their purchase.
Any free shipping promotion, where offered, will be subject to the terms displayed on our website.
We do not impose undisclosed shipping fees after an order has been placed.
Where applicable import duties, customs charges, or other delivery-related costs may be payable by the customer, these will be disclosed before purchase as required by law.
SECTION 6 – ORDER CONFIRMATION
Once an order has been successfully submitted, customers will receive an order confirmation through the contact information provided during checkout.
The confirmation may include:
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Order number.
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Products purchased.
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Billing and shipping information.
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Amount paid.
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Selected shipping method.
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Relevant order details.
Customers should review their order confirmation carefully.
If you notice incorrect information, please contact our customer support team as soon as possible.
Email: support@theelena.co
Phone: +1 307 393 3983
SECTION 7 – SHIPPING CONFIRMATION AND TRACKING
Once an order has been dispatched, we aim to provide a shipping confirmation containing the available tracking information.
Where supported by the selected shipping service, customers will receive a tracking number or tracking link.
Tracking information can be used to monitor the progress of an order.
Please note that tracking updates may not appear immediately after a shipping label has been created or a parcel has been transferred to a carrier.
The creation of a shipping label does not necessarily mean the package has physically entered the carrier's delivery network.
If tracking information is unavailable, incomplete, or has not updated as expected, customers may contact:
Our customer support team will assist in reviewing the shipment status.
SECTION 8 – SHIPPING DELAYS
We make reasonable efforts to ensure orders are shipped and delivered within the estimated timeframes communicated to customers.
However, unexpected disruptions may occasionally occur, including:
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Severe weather conditions.
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Carrier transportation disruptions.
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Customs inspections.
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Public holidays.
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Unexpected fulfilment issues.
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Incorrect or incomplete delivery information.
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Other circumstances affecting transportation or delivery operations.
If we become aware of a material delay affecting an order, we will communicate the situation to the customer and provide relevant updates.
Carrier delays or other logistical disruptions do not automatically eliminate our obligations under applicable consumer protection laws.
Customers may contact our support team for assistance with delayed orders.
SECTION 9 – FEDERAL SHIPPING COMPLIANCE AND DELAYED ORDERS
The Elena is committed to complying with applicable United States consumer protection requirements, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, where applicable.
We maintain a reasonable basis for the shipping and delivery timeframes advertised on our website.
Where a shipment deadline has been communicated, we will make reasonable efforts to dispatch merchandise within that timeframe.
If no shipment timeframe is specified, applicable federal requirements generally require shipment within 30 days after receipt of a properly completed order.
If we determine that merchandise cannot be shipped within the promised or legally applicable timeframe, we will provide the customer with the notices and options required by law.
These may include:
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Notification of the shipping delay.
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A revised estimated shipment date, where reasonably available.
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The opportunity to consent to a delayed shipment.
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The option to cancel the order and receive a prompt refund.
Where we cannot obtain the consent required by law or cannot fulfil the order within the applicable requirements, we will cancel the affected order and issue the required refund.
Refunds for unshipped merchandise will be processed in accordance with applicable federal requirements.
We will not require customers to accept an indefinite shipping delay in violation of applicable law.
SECTION 10 – INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully verify:
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Recipient's full name.
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Street address.
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Apartment or unit number, where applicable.
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City and state.
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ZIP code.
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Contact information.
Incorrect or incomplete addresses may result in delayed deliveries or unsuccessful delivery attempts.
If you discover an error in your shipping information, please contact support@theelena.co as soon as possible.
We will make reasonable efforts to assist with corrections before shipment.
Address changes may not always be possible after an order has been dispatched.
If an order is returned because of incorrect customer-provided information, any applicable reshipping arrangements and charges will be communicated before additional payment is requested, where legally permitted.
SECTION 11 – FAILED DELIVERY ATTEMPTS
If the delivery provider is unable to complete a delivery, the carrier may attempt redelivery, leave a notification, or direct the customer to an authorised collection location.
Customers should follow the instructions provided by the carrier where applicable.
If a parcel is returned to the sender after unsuccessful delivery attempts, our customer support team will review the circumstances and assist with an appropriate resolution.
Any additional charges or refund arrangements will be handled according to our published policies and applicable law.
SECTION 12 – MISSING PACKAGES
If tracking information indicates that an order has been delivered but the package has not been received, we recommend that customers:
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Check around the delivery address and designated safe locations.
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Confirm whether a household member accepted the package.
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Ask neighbours whether the parcel was delivered to them.
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Review any delivery notifications.
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Contact The Elena for assistance.
Email: support@theelena.co
Phone: +1 307 393 3983
Our customer support team will assist in investigating the delivery with the relevant shipping provider.
Where appropriate, we may request additional information to help determine the shipment's status.
A tracking status marked as delivered does not automatically eliminate our responsibilities where applicable law requires a different outcome.
We will assess missing-package reports fairly and provide appropriate remedies in accordance with applicable law.
SECTION 13 – LOST IN TRANSIT
Although shipping providers make reasonable efforts to deliver orders safely, packages may occasionally be lost during transportation.
If an order is confirmed as Lost in Transit, The Elena will arrange an appropriate resolution.
Depending on the circumstances and applicable legal requirements, this may include:
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Sending a replacement product at no additional cost.
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Issuing a refund to the original payment method.
Customers will not be charged additional shipping fees for replacement merchandise resulting from a confirmed courier loss.
Our team will communicate the available resolution and assist throughout the process.
SECTION 14 – DAMAGED PACKAGES
If your order arrives with damaged packaging or the product appears damaged during transportation, please contact our customer support team.
Where reasonably available, please provide photographs of the packaging, product, and any visible damage.
We will investigate the issue and provide an appropriate remedy according to our Returns & Refunds Policy and applicable consumer protection requirements.
Customers are not required to waive statutory rights because damage occurred during transportation.
SECTION 15 – PARTIAL AND MULTIPLE SHIPMENTS
In certain circumstances, an order containing multiple items may be dispatched in more than one package.
This may occur because items are stored at different fulfilment facilities or require separate shipping arrangements.
Where applicable, customers may receive separate tracking information for each shipment.
We will not impose undisclosed additional shipping charges for split shipments.
If an item becomes unavailable or cannot be fulfilled, we will contact the customer and provide appropriate options, including a refund where required.
SECTION 16 – ORDER CANCELLATIONS BEFORE SHIPMENT
Customers wishing to cancel an order should contact us as soon as possible.
Email: support@theelena.co
Phone: +1 307 393 3983
Cancellation requests will be assessed according to the order's processing and dispatch status.
If the order has not yet been dispatched, cancellation may be possible.
If the order has already been shipped, the customer may need to follow our Returns & Refunds Policy.
Nothing in this section restricts cancellation or refund rights provided under applicable consumer protection laws, including the rights established by the FTC's rules concerning delayed or unshipped merchandise.
SECTION 17 – RETURNS AND REFUNDS
Our shipping arrangements are supported by our published Returns & Refunds Policy.
The Elena offers a voluntary 60-day returns policy, subject to the applicable conditions.
Customers who wish to return merchandise should contact our customer support team before sending items back.
Returns Address:
The Elena – AMC GROWTH LLC
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States
Customers should obtain the appropriate return instructions before shipping merchandise.
For complete information about return eligibility, return shipping costs, exchanges, refunds, and damaged items, please refer to our Returns & Refunds Policy.
Any mandatory consumer rights remain unaffected.
SECTION 18 – INTERNATIONAL FULFILMENT AND CUSTOMS
Some merchandise may be fulfilled or dispatched through third-party logistics partners located outside the United States.
Where applicable, international shipments may be subject to customs procedures, import duties, taxes, and other governmental requirements.
Any duties or import charges payable by the customer will be disclosed before purchase as required by law.
Where customs fees are included in the checkout total, customers will not be charged those same fees again by The Elena.
If customs clearance causes a material change to a promised shipment or delivery timeframe, we will communicate with the customer and comply with applicable legal obligations.
We are committed to providing accurate shipping information and avoiding misleading claims about product origin or fulfilment arrangements.
SECTION 19 – CUSTOMER SUPPORT AND DELIVERY ASSISTANCE
If you have questions about your order, shipping status, tracking information, delivery delays, missing packages, or other shipping concerns, please contact our customer support team.
The Elena – Customer Support
Email: support@theelena.co
Phone: +1 307 393 3983
Please include your order number and a description of your enquiry.
We aim to provide accurate information and assist customers in resolving delivery concerns as efficiently as possible.
SECTION 20 – BUSINESS INFORMATION
Store Name: The Elena
Legal Business Name: AMC GROWTH LLC
Business Structure: Limited Liability Company (LLC)
State of Registration: Wyoming, United States of America
Wyoming Filing ID: 2026-002117288
Registered Agent Address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Business Mailing Address:
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States
Customer Support Email: support@theelena.co
Customer Support Phone: +1 307 393 3983
The registered agent address is provided for corporate registration and legal correspondence purposes and is not identified as a shipping warehouse or fulfilment facility.
The business mailing address is provided for business correspondence.
SECTION 21 – GOVERNING LAW
This Shipping Policy is administered by AMC GROWTH LLC, operating as The Elena, and shall be interpreted in accordance with the laws of the State of Wyoming, United States of America, except where applicable law requires otherwise.
The Elena is committed to complying with applicable United States federal and state consumer protection requirements.
Nothing in this policy excludes, restricts, or overrides mandatory consumer rights that cannot legally be waived.
SECTION 22 – POLICY UPDATES
We reserve the right to update this Shipping Policy when necessary to reflect changes in shipping services, operational procedures, legal requirements, or delivery arrangements.
Updates will be published on our website with a revised effective date.
Changes will not retroactively remove rights already established under completed orders or applicable law.
Customers are encouraged to review this page periodically.
SECTION 23 – CONTACT INFORMATION
For questions regarding our Shipping Policy or assistance with an order, please contact:
The Elena
Operated by AMC GROWTH LLC
Email: support@theelena.co
Phone: +1 307 393 3983
Business Mailing Address:
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States
We are committed to maintaining transparent shipping practices, clear delivery expectations, and responsive customer support.
Last Updated: November 3, 2026