Terms of service

Last Updated: November 3, 2026

OVERVIEW

Welcome to The Elena.

This website is operated by AMC GROWTH LLC, a limited liability company registered in the State of Wyoming, United States of America, doing business as The Elena.

Throughout this website, the terms "we", "us", "our" and "The Elena" refer to AMC GROWTH LLC and its online retail operations.

By accessing our website, browsing our products, creating an account or placing an order, you agree to these Terms of Service ("Terms") and the additional policies referenced herein.

These Terms govern your use of our website, products, checkout services and customer support.

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our business.

Please read these Terms carefully before using our website.

Nothing in these Terms is intended to exclude or limit consumer rights that cannot legally be waived.

SECTION 1 – ELIGIBILITY AND ONLINE STORE TERMS

By using our website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction or have obtained any consent required by applicable law.

You agree to use our website only for lawful purposes.

You must not use our services to engage in fraud, distribute malicious software, violate intellectual property rights or participate in unlawful activities.

We reserve the right to restrict access to our services when reasonably necessary to protect our business, customers and payment systems.

SECTION 2 – BUSINESS IDENTITY AND TRANSPARENCY

The Elena is an online retail business owned and operated by AMC GROWTH LLC.

We are committed to providing customers with accurate information regarding our business identity, products, pricing, payment methods, shipping arrangements and customer support.

Our official customer service channels are:

Email: support@theelena.co

Phone: +1 307 393 3983

Customers may contact us regarding orders, delivery issues, refunds, returns, payment concerns and other enquiries.

Our legal business information is provided at the end of these Terms.

SECTION 3 – PRODUCT INFORMATION AND AVAILABILITY

We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability and prices displayed on our website are accurate.

However, minor differences may occur due to lighting, screen settings, manufacturing variations or other factors.

Products are offered subject to availability.

We reserve the right to discontinue products, update descriptions or modify availability where legally permitted.

If a product becomes unavailable after an order has been placed, we will contact the customer to arrange an appropriate resolution, including a refund where applicable.

Nothing in this section affects consumer rights concerning products that are defective, materially misdescribed or otherwise fail to meet applicable legal requirements.

SECTION 4 – PRICING AND CURRENCY

Product prices are displayed in the currency shown on our website or during checkout.

Prices may change without prior notice before an order is accepted.

The final amount payable, including applicable shipping charges and taxes collected by us, will be displayed before the customer confirms the purchase.

Any applicable import duties, customs charges or other charges not collected at checkout will be disclosed where required by law.

We do not intentionally misrepresent product prices, discounts or promotional offers.

If an obvious pricing error is identified, we may contact the customer to confirm the correct price or cancel the affected transaction where legally permitted.

If payment has already been collected for an order that is cancelled, the applicable refund will be issued.

SECTION 5 – PAYMENT PROCESSING

Payments are processed through secure third-party payment service providers made available during checkout, which may include Shopify Payments and other supported payment methods.

Payment availability may vary depending on the customer's country, payment method and transaction eligibility.

By submitting payment information, you represent that you are authorised to use the selected payment method.

Payment transactions may be subject to verification, fraud prevention checks and authorisation by the applicable financial institution or payment processor.

We do not guarantee that every payment attempt will be accepted.

If a payment is declined, customers may select another available payment method or contact their financial institution.

We do not impose undisclosed charges or intentionally process payments for purchases that have not been authorised.

SECTION 6 – ORDER CONFIRMATION AND ACCEPTANCE

After completing checkout, customers may receive an order confirmation by email.

An order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

We may decline or cancel an order for legitimate reasons, including:

• Product unavailability.

• Payment verification failure.

• Suspected fraud or unauthorised activity.

• Incorrect or incomplete shipping information.

• Material pricing or listing errors.

• Legal or shipping restrictions.

Customers will be informed when an order is cancelled, and any applicable refund will be processed through the original payment method.

We will not knowingly retain payment for products that we cannot supply without offering an appropriate resolution.

SECTION 7 – SHIPPING AND ORDER FULFILMENT

We aim to process and dispatch orders within the timeframes communicated on our website.

Estimated delivery periods depend on the destination, shipping service, product availability and fulfilment arrangements.

Shipping costs and available delivery methods are presented during checkout or explained in our Shipping Policy.

Delivery timeframes are estimates unless expressly guaranteed.

If an order experiences a material delay, we will provide relevant updates and assist the customer in accordance with our policies and applicable law.

Some orders may be fulfilled through third-party suppliers, warehouses or logistics partners, and products may be dispatched from locations different from our registered business address.

Where relevant, shipping origins, estimated delivery times and potential customs charges will be communicated in accordance with applicable disclosure requirements.

For further details, please review our Shipping Policy.

SECTION 8 – DELIVERY RESPONSIBILITY

We work with delivery providers to ensure that orders reach their intended destinations.

Customers are responsible for submitting accurate shipping details during checkout.

If an order is delayed, lost or incorrectly delivered, customers should contact our support team for assistance.

We will investigate delivery concerns with the appropriate courier or fulfilment partner.

A parcel being marked as delivered does not automatically eliminate any legal responsibility we may have where delivery to the customer or an authorised recipient has not occurred.

Where a package is confirmed lost in transit, we will offer an appropriate replacement or refund in accordance with applicable law and our published Returns & Refunds Policy.

SECTION 9 – RETURNS, REFUNDS AND EXCHANGES

The Elena offers a voluntary 60-day returns policy, subject to the conditions detailed in our Returns & Refunds Policy.

Customers who wish to request a return, refund or exchange should contact us at:

Email: support@theelena.co

Phone: +1 307 393 3983

Return eligibility may depend on the product's condition, the reason for the return and applicable consumer protection requirements.

For voluntary change-of-mind returns, customers may be responsible for return shipping costs as explained in our Returns & Refunds Policy.

Where a product is defective, damaged, incorrect or materially different from its description, we will provide appropriate remedies and cover return costs where required by applicable law.

Approved refunds are issued through the original payment method unless otherwise agreed and legally permitted.

We aim to process approved refunds within 2–3 business days, subject to applicable statutory deadlines.

The time required for funds to appear in a customer's account may vary depending on the payment provider or financial institution.

Customers should review our complete Returns & Refunds Policy for detailed eligibility requirements, instructions and applicable conditions.

Nothing in these Terms limits non-waivable rights under applicable consumer protection laws.

SECTION 10 – ORDER CANCELLATIONS

Customers may request cancellation by contacting support@theelena.co as soon as possible.

Cancellation requests are reviewed according to the order's current processing and shipping status.

If an order has not yet been dispatched, cancellation may be possible before fulfilment.

If an order has already been dispatched, the customer may need to follow the applicable return procedure.

Any mandatory statutory cancellation rights remain unaffected.

Where cancellation is accepted and payment has already been collected, we will issue the applicable refund.

SECTION 11 – CUSTOMER INFORMATION

Customers agree to provide accurate and complete information when placing orders.

This includes their name, shipping address, billing information, email address and other details necessary to complete the transaction.

If customers discover an error in their information, they should contact us as soon as possible.

We will make reasonable efforts to assist with corrections before an order is dispatched.

We may request additional information when reasonably necessary to verify transactions, prevent fraud or resolve delivery concerns.

SECTION 12 – PROMOTIONS AND DISCOUNTS

From time to time, The Elena may offer promotional discounts, special pricing or limited-time offers.

Promotions may be subject to eligibility criteria, expiration dates and other conditions disclosed at the time of the offer.

Discounts cannot necessarily be combined unless expressly stated.

We reserve the right to correct promotional errors or withdraw offers where legally permitted.

Promotional claims will be presented accurately and will not intentionally mislead customers regarding pricing or savings.

SECTION 13 – THIRD-PARTY SERVICES

Our website uses third-party services to support payments, shipping, analytics, order fulfilment and other business operations.

These providers may have their own terms, conditions and privacy policies.

We do not control all aspects of independent third-party services.

However, our use of external providers does not eliminate our obligations as the seller of products purchased directly from The Elena.

SECTION 14 – PRIVACY AND PERSONAL INFORMATION

We respect the privacy of our customers.

Personal information submitted through our website is processed in accordance with our Privacy Policy and applicable privacy and data protection legislation.

Information may be used for legitimate purposes including:

• Processing payments and fulfilling orders.

• Providing customer support.

• Communicating order updates.

• Detecting and preventing fraud.

• Maintaining website functionality.

• Meeting legal and regulatory obligations.

Where required by applicable law, customers will be provided with relevant privacy notices, consent choices and data rights.

Please review our Privacy Policy for additional information.

SECTION 15 – CUSTOMER REVIEWS AND FEEDBACK

Customers may submit reviews, comments, suggestions or other feedback about our products and services.

Reviews and testimonials must reflect genuine experiences.

We do not knowingly publish fabricated customer reviews or misrepresent customer experiences.

We reserve the right to moderate or remove content that is fraudulent, unlawful, abusive, discriminatory or otherwise violates applicable rules.

By submitting content intended for publication, customers grant us a non-exclusive licence to display that content for legitimate business purposes, subject to applicable law.

We will not use submitted personal information in violation of our Privacy Policy.

SECTION 16 – INTELLECTUAL PROPERTY

The content displayed on our website, including original text, graphics, branding, designs and other materials, may be protected by intellectual property laws.

Customers may not reproduce, distribute or commercially exploit protected content without permission from the appropriate rights holder.

Third-party trademarks and brand names remain the property of their respective owners.

Nothing on our website grants ownership of intellectual property rights to customers.

SECTION 17 – PROHIBITED CONDUCT

Users must not engage in activities that compromise the security, integrity or lawful operation of our website.

Prohibited activities include:

• Fraudulent or unauthorised transactions.

• Identity theft or impersonation.

• Distribution of malware or malicious code.

• Unauthorised access to accounts or systems.

• Collection of personal information without authorisation.

• Abuse, threats or harassment.

• Violation of intellectual property rights.

• Interference with payment or checkout systems.

We may investigate suspected violations and take appropriate action, including restricting access where legally permitted.

SECTION 18 – ERRORS AND CORRECTIONS

Occasionally, information displayed on our website may contain errors or omissions.

These may relate to product descriptions, prices, availability, promotions, delivery estimates or other details.

We reserve the right to correct errors and update information.

Where a material error affects an existing order, we will contact the customer and provide an appropriate resolution.

If we cancel an affected order after collecting payment, the applicable amount will be refunded.

We will not rely on this section to avoid obligations concerning misleading commercial information or consumer protection.

SECTION 19 – WEBSITE AVAILABILITY

We make reasonable efforts to maintain a reliable and secure online shopping experience.

However, website access may occasionally be interrupted due to maintenance, technical issues, security incidents or circumstances beyond our reasonable control.

We cannot guarantee uninterrupted website availability.

This section does not limit our legal obligations relating to completed purchases, payment transactions or customer orders.

SECTION 20 – DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the general informational and technical features of our website are provided on an "as available" basis.

We do not guarantee uninterrupted access or the complete absence of technical errors.

However, nothing in these Terms excludes warranties, guarantees or rights that cannot legally be excluded.

Products sold through The Elena remain subject to applicable consumer protection laws and legally required product standards.

SECTION 21 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, AMC GROWTH LLC, operating as The Elena, shall not be liable for indirect, incidental, special or consequential losses arising solely from the use of the website where such exclusions are legally enforceable.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, personal injury or any other liability that cannot legally be excluded.

This provision does not remove customer rights relating to non-delivery, defective merchandise, inaccurate descriptions or other matters protected by applicable law.

SECTION 22 – INDEMNIFICATION

To the extent permitted by applicable law, users agree to indemnify AMC GROWTH LLC against third-party claims arising directly from their unlawful conduct, intentional misuse of the website or material violation of these Terms.

This provision does not require customers to waive mandatory statutory rights or accept responsibility for losses caused by our own unlawful conduct.

SECTION 23 – DISPUTES AND PAYMENT CONCERNS

We encourage customers experiencing an order, delivery, refund or payment issue to contact us directly so that we can investigate and seek a reasonable resolution.

Email: support@theelena.co

Phone: +1 307 393 3983

Customers retain any applicable rights to dispute transactions with their card issuer, financial institution or payment provider.

Nothing in these Terms prohibits customers from initiating legitimate chargebacks, submitting complaints to relevant authorities or exercising legal remedies available under applicable law.

We may provide order confirmations, shipping records, customer communications and other legitimate transaction evidence when responding to payment disputes.

We are committed to handling payment-related concerns fairly and transparently.

SECTION 24 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Wyoming, United States of America, without regard to conflict-of-law rules, except where otherwise required by applicable law.

Any disputes arising from these Terms shall be handled by courts of competent jurisdiction, subject to applicable legal requirements.

Nothing in this section excludes mandatory consumer protection laws that may apply to customers based on their place of residence or the location where products are sold.

SECTION 25 – SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be limited or removed to the extent necessary.

The remaining provisions shall continue to apply where legally permissible.

SECTION 26 – CHANGES TO THESE TERMS

We may update these Terms of Service periodically to reflect operational, legal or regulatory changes.

Updated terms will be published on this page with a revised effective date.

Changes will not retroactively eliminate rights already established under completed transactions or applicable law.

We encourage customers to review these Terms periodically.

SECTION 27 – BUSINESS INFORMATION

Store Name: The Elena

Legal Entity: AMC GROWTH LLC

Business Type: Limited Liability Company (LLC)

State of Registration: Wyoming, United States

Wyoming Filing ID: 2026-002117288

Registered Agent Address:

30 N Gould St, Ste R
Sheridan, WY 82801
United States

Mailing Address:

8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States

Customer Support Email: support@theelena.co

Customer Support Phone: +1 307 393 3983

The registered agent address is provided for corporate registration and legal correspondence. It is not represented as an operational warehouse, customer service location or authorised returns facility.

The mailing address is provided for business correspondence and should not be used for product returns unless expressly confirmed by our customer support team.

Our payment processing, fulfilment and customer support activities may involve authorised third-party service providers.

SECTION 28 – CONTACT INFORMATION

For questions regarding these Terms, orders, payments, returns, shipping or customer service, please contact:

The Elena

Operated by AMC GROWTH LLC

Email: support@theelena.co

Phone: +1 307 393 3983

Mailing Address:

8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States

Our team will assist with enquiries relating to purchases, delivery concerns, refunds and other customer service matters.

Last Updated: November 3, 2026